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Your Legal Foundation on koitotot

When you open an account with us, you're entering a relationship built on clear rules, your data security, and transparent payment handling.

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koitotot Your Legal Foundation on koitotot
REACH US DIRECTLY

How to Contact Us About Your Account

Our support team is here to answer questions about your account terms, data, withdrawals and payment methods. You can reach us through live chat, email or the in-app contact form.

Live Chat Open the in-lobby chat widget to speak with our team in real time. Available during peak hours; response queue monitored continuously.
Email Support Send account or legal enquiries to our support inbox. We log all requests and respond with written confirmation within two hours.
In-App Help Visit the Account section of the app to submit requests about your data, withdrawals, or terms. Your ticket is tracked end-to-end.
YOUR DATA & SECURITY

How We Protect Your Account and Information

Your account security is non-negotiable. We encrypt all login credentials and payment data using industry-standard protocols.

Encryption

All account logins and payment transactions use TLS 1.2 encryption. Your credentials are hashed and salted before storage.

Data Retention

We keep transaction records for seven years for regulatory compliance. Personal account data is retained for the life of your account plus three years.

Cookie Policy

Session cookies track your lobby activity and remember your preferences. Third-party cookies are not set. You can disable cookies in your browser settings anytime.

Access Requests

Request a full copy of your data anytime through Account Settings. We verify your identity and deliver a downloadable report within five working days.

Account Closure

To permanently close your account, submit a request via live chat or email. We verify your identity, process the closure and confirm in writing.

Dispute Resolution

Disagreement about a transaction or charge? Contact support with details. We investigate and respond with a written resolution within ten business days.

Frequently Asked About Our Legal Terms

Your personal data is retained for three years after closure for compliance and dispute resolution. Transaction records are kept for seven years. You can request deletion of non-essential data by contacting support, though we must retain records required by law.

Your DANA, OVO, GoPay and QRIS deposits are held in segregated accounts, separate from koitotot's operational funds. Every deposit is logged and encrypted. Withdrawals are processed back to your original payment method to prevent fraud.

Yes. Go to Account Settings and select 'Download My Data'. We verify your identity, then email you a complete history of deposits, withdrawals, bets and balances within five working days at no cost.

Only you can access your account using your login credentials. Our support team can view your account only when you contact them with a verified request. We never share your details with third parties without your explicit consent.

Contact live chat or email support immediately with the transaction date and amount. We investigate, verify your identity, and respond with a resolution within ten business days. Refunds are processed to your original payment method.

Account access depends on local law. If you're in a region where koitotot's services are not available, you will not be able to log in. You can access your account from Medan, Semarang, Jakarta and other Indonesian cities where services are available.

Payment details are encrypted and retained only for the time needed to process your withdrawal. Once a withdrawal clears, we delete the card or wallet details. Account transaction records are kept for seven years for compliance.

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